Donations are NON-REFUNDABLE.
Contract Memberships fully paid in advance, are NON-REFUNDABLE. Monthly Contract Memberships/Subscriptions are NON-REFUNDABLE; you are under contract obligation to continue the monthly payment or pay the balance in full upon Membership/Subscription cancellation.
Cancellations, changes, or missed appointments for all PROGRAM-SERVICES require a 24-hour call-in notice at least 24 hours prior to your appointment. Failing to do so may result in the full charge of the appointment scheduled. Cancellations and “no-shows” leave a gap in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
When scheduling your appointment, Soul Medicine, Inc., requires payment-in-full for all service(s) at the time of scheduling, prior to the day of your appointment. If you need to cancel or amend your appointment before 24 hours of your scheduled appointment, please call directly. While we realize that for some this may seem an inconvenience, unfortunately, we’ve had to institute this policy due to no-shows. We are confident that you will be so pleased with your experience at Soul Medicine, Inc., you will find it was worth it and return again.